11/9/2018 I've been taking my older car here for smog for years without incident. I recently brought my car in for a smog and was told it failed: reason was failed "EVAP Functional Test." PA Shell charges a $180 "diagnostic fee". I decided rather than pay that fee, I would rather take my car to my regular mechanic, who specializes in my car's brand. He found an issue with the gas tank and replaced it. I then re-submitted my car to PA Shell (another fee). It again failed. I took the car back to my mechanic. He discussed the issue with another local smog shop. A certain procedure is required on older cars (like mine): The tech is supposed to clamp the end of the hose leading to the Charcoal Cannister and pressurize the gas tank with Nitrogen via the EVAP test tool. This tests for pressure loss. A retest was performed, properly, at this other smog station. My car PASSED. I'm quite upset with Palo Alto repair and will take my car elsewhere.
11/2/2018 Denise Wicklund As usual, the service is excellent, and always within the parameters of the estimate. I am always very happy with my whole experience when coming to Palo Alto Shell - the staff are helpful and very courteous! Your mechanics are excellent!
10/14/2018 Gina Haney Ravi and his fabulous team did it again. This is the second time I have been in the car and wondered if I would make it home. While I was pumping gas, Ravi checked the engine, cleared the warnings, and diagnosed--within a few minutes and at no charge. I brought the car in later that week to be serviced. At some point I will leave California and the team at Palo Alto Shell will be one of a handful of things I will miss.
10/14/2018 John Cheung Smog check is quick and on time. No waiting room. Had to stay outside to wait.
10/10/2018 Eric Seedman Efficient, fast, courteous service for smog check!
10/8/2018 Sara Goodison Super fast and easy to work with—thank you guys so much for fixing my car!
10/6/2018 Nicole Easy to schedule my smog test, took less than half an hour, and the price was the best I had found.
9/26/2018 Kevin Arrigo I came in for a smog check a half hour before closing not really expecting to get one. Instead, the people were very polite and I had my car smogged in less than a half hour.
9/19/2018 Larry Ong It took less than 15 minutes with my appointment!
9/13/2018 David Winer Great!
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