12/16/2018 Ron Krasnow Very quick and took me when I did not have an appointment (for a smog check). Very happy they were so accommodating on a Saturday.
12/16/2018 Nishant I received fantastic service from Palo Alto Shell. My car broke down while I was filling gas at 1AM because of a faulty battery and the night manager helped me physically push it into a parking spot to be looked at in the morning. The next day, I received text messages from the mechanic about the costs and problems with my car and agreed upon what needed to be done. The repair was completed that day itself. Overall, a completely painless experience and I really appreciate how they went above and beyond to help me when I was in a bind. Thank you so much!
12/11/2018 Very friendly shop, able to fit me in for same-day service
12/10/2018 Destine Kent Palo alto shell was inconvenient and service was not good
12/7/2018 15 minutes to finish Smog. Far faster than others.
11/27/2018 Nomana Siddiqui AMAZING service! Besides superb service staff was extremely accommodating and considerate to my situation and dropped the car to me at my request! 5 stars all the way!!!
11/16/2018 Sandra Viarengo Palo Alto Shell squeezed a smog check appointment in for me at the end of the day. While they said it would take 30min, the smog check was completed in 20min. Everyone was courteous.
11/15/2018 Denis Parnovskiy The wheels installation is good. The tires can be packed in the car more neat and in a wrappings, now I have dirty interior.
11/2/2018 Denise Wicklund As usual, the service is excellent, and always within the parameters of the estimate. I am always very happy with my whole experience when coming to Palo Alto Shell - the staff are helpful and very courteous! Your mechanics are excellent!
10/14/2018 Gina Haney Ravi and his fabulous team did it again. This is the second time I have been in the car and wondered if I would make it home. While I was pumping gas, Ravi checked the engine, cleared the warnings, and diagnosed--within a few minutes and at no charge. I brought the car in later that week to be serviced. At some point I will leave California and the team at Palo Alto Shell will be one of a handful of things I will miss.
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