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Palo Alto Auto Repair

944 reviews
(650) 469-8785
Working Hours
Mon - Fri: 8:00 AM - 5:30 PM
Sat: 8:00 AM - 4:30 PM
Closing time may change pending our work load - please call with questions.(Saturday hours)
1

5

Just moved to Palo Alto; needed to find a smog test place. Chose this place since Starbucks, etc nearby where I could wait. Ben said it could take up to 45 min. Asked why, since I'd heard they just download data from the car's computer. He explained that they also have to check that several smog items are present and haven't been tampered with. He happily answered several other questions I had. I went to the next door JackInTheBox for a Coke and small fries. In about 20 minutes, Ben called and said the test was done.

Thanks for sharing your positive experience, Karl! We're glad you chose us for your smog test. Our team takes pride in providing thorough service, ensuring all smog requirements are met. We aim to make your visit convenient and informative. We appreciate you highlighting our knowledgeable staff and efficient process. If you ever need any further assistance, don't hesitate to reach out!

- Palo Alto Shell
5

Great service by Ravi and Ty ! Thank you guys, looking forward to next service !

Thank you, Dubravko! We're thrilled to hear you had a great experience with Ravi and Ty. Your satisfaction is our top priority, and we can't wait to provide you with excellent service again in the future.

- Palo Alto Shell
5

Smog check was complete on time

Thank you, Joanne, for your awesome review! We're delighted to hear that your smog check experience was prompt and efficient. Providing timely service is one of our top priorities. We look forward to serving you again soon!

- Palo Alto Shell
5

Great repair shop, I keep on coming back for my car repairs to them, they are good and very transparent.

Thank you for the kind words, Timmy! It's fantastic to hear that you trust us with your car repairs. Our team takes pride in providing transparent and top-notch service to our valued customers like you. We can't wait to see you back for your next car repair needs!

- Palo Alto Shell
5

Nice staff, awesome service

Thank you for your kind words, Yifan! We're thrilled to know that you had a great experience with our staff. Your satisfaction is our top priority, and we look forward to serving you again soon!

- Palo Alto Shell
5

Loved the fast efficient service that was also very courteous. Especially like that they will fill up your car with gas with a $.20 discount off the regular price. Thank you!

Thank you, Dede! We appreciate your kind words. Our team is committed to providing efficient and courteous service. We're glad you enjoyed our gas fill-up program too.

- Palo Alto Shell
5

Very professional. They inspected my car promptly and texted me when it was finished.

Thank you Elizabeth for taking the time to leave us a positive review! We're glad to hear that you had a great experience with us! We look forward to helping you with your car service needs in the future!

- Palo Alto Shell
5

Loved pre-scheduling my smog test online and getting a discount for it. Arrived early and was greeted, not ignored when I got there. I wish I had gotten the name of the gentleman that helped me (1/7/26 at 11:30am). He was fantasticvery professional and clear about instructions, wait time, and expectations. Service was competed quickly and within the time promised. Also liked that I could go to the Starbucks nearby and get work done while and they sent a text message telling me when the service was completed. The post-test instructions were clear and, again, service and professionalism by the same gentleman were excellent!

Thank you for sharing your experience, Sheri! We're thrilled to hear how much you enjoyed your visit. It's wonderful to know that our online scheduling and discounts made your visit even more convenient. We're glad that our staff provided friendly and professional service, and we'll be sure to pass along your kind words. We appreciate your feedback and hope to serve you again soon!

- Palo Alto Shell
5

Quick and knowledgeable!! Many thanks for being dependable.

Thank you for your wonderful 5-star review, Alex! We're thrilled to hear that you found our service quick and knowledgeable. We pride ourselves on providing dependable experiences for our customers. If there's anything else we can assist you with, please don't hesitate to reach out.

- Palo Alto Shell
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