Palo Alto Auto Repair

Worse car repair experience ever, if I could call it an experience and not harassment and attempt to defraud and swindle. Noticed smell of gas in cabin of Hyundai Santa Fe 2020 and took to Palo Alto Shell. Was told that the car’s turbo was damaged and needed replacement. They conveniently forgot to mention that it should be covered under warranty if taken to dealership. No issues, not their responsibility. The estimate for turbo is 3800, besides another 1000 for installation. I agreed as I moved newly to the area and needed car urgently. Warranty was 1 year, but it failed within 24 hours. Also conveniently forgot to mention that while the car was in their possession, it developed a 9 inch crack in windshield. When confronted, said it might have been an earlier chip. Does not end here. Not wanting to get another similar turbo installed, I told them that I would order my own. Ordered the best OEM one, and as soon as they installed, they called to inform that this one is also faulty. Wanted me to buy one from them at inflated price (dealership charges 1700 for original turbo). Finally had to get the car towed somewhere else, where the mechanic told me that they broke a bolt while installing the turbo which I had supplied. Complete swindlers and fraudsters, whom I have complained to Bureau of Automotive Repairs.

Always reliable service with pleasant staff and thorough diagnosis of issues.

Easy to make an appointment. Ravi is pleasant, experienced and efficient.

Great communication right off the bat. The crew were so helpful, attentive and receptive to the things I told them about my car. Everything was conducted so smoothly and professionally. Will definitely come back if my car got troubles.

clear communication, work completed in timely manner.

Great asset to the neighborhood. They keep my old Prius running well. Definitely recommend them

I have been going here for years and always had great service. They exhibit strong communication and are efficient.

My truck developed an intermittent starting problem. Problem occurred randomly. It seemed like the starter motor was going bad. That's an expensive repair. But through expert detective work, Ravi and team located the problem, and fixed with a $10 part. Really great work.