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Palo Alto Auto Repair

966 reviews
(650) 469-8785
Working Hours
Mon - Fri: 8:00 AM - 5:30 PM
Sat: 8:00 AM - 4:30 PM
Closing time may change pending our work load - please call with questions.(Saturday hours)
5

Loved pre-scheduling my smog test online and getting a discount for it. Arrived early and was greeted, not ignored when I got there. I wish I had gotten the name of the gentleman that helped me (1/7/26 at 11:30am). He was fantasticvery professional and clear about instructions, wait time, and expectations. Service was competed quickly and within the time promised. Also liked that I could go to the Starbucks nearby and get work done while and they sent a text message telling me when the service was completed. The post-test instructions were clear and, again, service and professionalism by the same gentleman were excellent!

Thank you for sharing your experience, Sheri! We're thrilled to hear how much you enjoyed your visit. It's wonderful to know that our online scheduling and discounts made your visit even more convenient. We're glad that our staff provided friendly and professional service, and we'll be sure to pass along your kind words. We appreciate your feedback and hope to serve you again soon!

- Palo Alto Shell
5

Quick and knowledgeable!! Many thanks for being dependable.

Thank you for your wonderful 5-star review, Alex! We're thrilled to hear that you found our service quick and knowledgeable. We pride ourselves on providing dependable experiences for our customers. If there's anything else we can assist you with, please don't hesitate to reach out.

- Palo Alto Shell
5

It was easy to set up the smog-check appointment, and the garage staff was efficient and professional. Much appreciated!

Thanks for your positive review, Zachary! We're thrilled to hear that you had an excellent experience with us at the garage. Our team prides itself on providing top-notch service, so it's rewarding to know that we met your expectations. We look forward to serving you again in the future!

- Palo Alto Shell
5

Very much appreciate the excellent service and most particularly getting me in before I headed out for Christmas!

Thank you Suzanne for the 5-star review! We're happy to hear that you appreciated our excellent service. We understand that the holidays can be a busy time, so we're glad we could accommodate you. We look forward to serving you again in the future!

- Palo Alto Shell
5

A convenient garage that does great work, with efficient service and prices that aren't too high given the Palo Alto location.

Timothy, thank you for your kind words! We do our best to provide top-notch service at fair prices, even in high-cost locations like Palo Alto. If there's anything else we can do for you, please don't hesitate to ask!

- Palo Alto Shell
5

Needed to fix a flat on my Tesla Roadster and other places were not able to remove the wheels. They managed to fix it in place, very quickly, and gave me great recommendations for the wheel removal issue. Very trustworthy, reliable. Highly recommend!

Thank you for the glowing review, Toutizes! We're glad to hear that we were able to efficiently fix your flat tire on your Tesla Roadster. It's always our goal to provide trustworthy and reliable service to all of our customers. We appreciate the recommendation and look forward to assisting you in the future!

- Palo Alto Shell
5

I have trusted my 2008 Prius to Palo Alto Shells care for many years and have depended on Ravis excellent advice about the servicing it needs. I give it the highest recommendation.

Thank you so much for your wonderful feedback, Barbara! We're delighted to have earned your trust over the years with your Prius. Ravi is a valued member of our team, and we'll make sure he sees your kind words. We look forward to continuing to provide you with top-notch service for many more years to come!

- Palo Alto Shell
5

5 Star service!! Quick and efficient smog check for my car. I appreciate the text notifications which made the experience very easy!!

Thank you Tina for the awesome review! We are thrilled that you had such a positive experience with us! Our team takes pride in providing excellent service and we are glad that we could make your smog check a quick and efficient process. We look forward to serving you again in the future!

- Palo Alto Shell
5

Palo Alto Shell is amazing! They are super helpful, reliable, and wonderful at communicating. They have worked on our cars for years, and we are very thankful to have them as our neighborhood mechanics and service center!

Thank you, Monika, for your fantastic review! It's a pleasure serving you as your trusted neighborhood mechanics. Your words of appreciation mean a lot to us! Should you require any assistance in the future, don't hesitate to reach out!

- Palo Alto Shell
5

highly recommend! great prices and fast honest service

Thank you Nylah for the fantastic review! We strive to provide great service at fair prices, and we're thrilled that you had a positive experience. Your recommendation means the world to us! If you need anything in the future, don't hesitate to reach out.

- Palo Alto Shell
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